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Shipping & Returns

Shipping Policy-Return Policy-Skin Depot,LLC

Shipping & Return Policy- Skin Depot, LLC

General Terms & Shipping:

1. Prices: Prices quoted are pre-tax and in U.S. dollars. A 6.0% sales tax will be collected on all Florida orders placed at SkinDepot.com.  In addition to the Florida sales, Indian River County Florida residents will also have a 1.0% county sales tax that will be collected on orders.

2. Terms of Payment: Payment is made through Skin Depot’s online secured merchant account or through PayPal.

Shipping & Handling:

1. Orders received before noon, Eastern Standard Time, are usually shipped the same day via UPS Ground prepaid or USPS First Class mail. The UPS Ground freight charge for all orders shipped to continental USA locations will be calculated during checkout. Disregard if free shipping banner is active. Shipping and handling fees are non-refundable.  Typical fulfument time upto 10 days.

2. International and orders shipped to non-continental USA locations like Alaska, Hawaii & Puerto Rico etc… will incur additional freight cost. They will be charged by a follow up invoice before shipment. The 'free shipping' clause does not apply to international customers.

3. The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return & Exchange:  

1. All returns require a prior written authorization with a RGA (Return Goods Authorization) number.

2. Claims for shortage/damaged/defective/incorrect goods received must be reported within 7 days of receipt, or all such claims shall be deemed waived. Skin Depot will pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).

3. All returned goods must be in "as sold" condition & in the original, unopened, undamaged packaging & shipped in sealed cartons with appropriate packaging materials. A packing list with the RGA number & itemized returned goods' description & quantity should be included. Buyer will be charged a 20% re-stocking fees based on total invoice amount on any approved return.

4. NO cash refund will be given. Credit will be issued on the credit card provided. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

         5. Products will not be accepted for return after 30 days from shipment date.

         6. Label and mail returns that have been pre-authorized to:

Skin Depot, LLC
5200 Sapphire LN SW
Vero Beach, FL 32968

Risk of Loss

         1. All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.